Sterling Development believes business automation is a step change even greater than the internet. The benefits are huge. Let us show you how

Exponential technology advances, greater consumer power and increased competition mean all industries face the threat of commoditisation.

The winners will act now and build a strategic advantage that leaves their counterparts wondering what happened.

Customers want a quick and seamless digital experience and they want it now

This requires a radical overhaul of business processes. Intuitive interfaces, around-the-clock availability, real-time fulfilment, personalised treatment, global consistency, and zero errors - this is the world to which customers have become increasingly accustomed.

To meet these high customer expectations, companies must accelerate the digitisation of their business processes. But they should go beyond simply automating an existing process.

They must reinvent the entire business process, including cutting the number of steps required, reducing the number of documents, developing automated decision making and dealing with regulatory and fraud issues.

Operating models, skills, organisational structures and roles need to be redesigned to match the reinvented processes. Data models should be adjusted and rebuilt to enable better decision making, performance tracking, and customer insights.

2020. Davydov Consulting